General Questions   Technical Questions

General Questions

What exactly is ModernPorts.com?

ModernPorts.com is Hong Kong's first shipping portal providing a one-stop, e-business platform that offers a wide range of port-related services to the local shipping community including shipping lines, freight forwarders, hauliers, shippers, consignees and government agencies.

We provide real-time information and online services such as Sailing Schedules, Data Declaration, Appointment System, Import Demurrage/Empty Detention, Export Delivery, Early Come, Late Come, Container Handling Instruction, Change Shipment / Port, Empty Collection / Delivery, Container Tracking, Barge Operations, Movement Reports, Inventory Reports and Reference Materials. ModernPorts.com was set up by Modern Terminals Limited, the first terminal operator established in Hong Kong.

 

What is the cost of using ModernPorts.com?
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Browsers may visit us free of charge but they have limited access to information and services provided.

Members may visit us free of charge and have access to information and services such as news, traffic updates, typhoon updates and terminal arrangement and container tracking.

Value Added Members will pay a basic monthly fee, for access to all of the above and other services such as Sailing Schedules, Data Declaration, Appointment System, Import Demurrage/Empty Detention, Export Delivery, Early Come, Late come, Container Handling Instruction, Change Shipment / Port, Empty Collection/Delivery, Barge Operations, Movement Reports and Inventory Reports.

 

How do I become a member?
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Please click here to go to our "Registration Section" where you will be asked to complete a registration form; or contact us on our enquiry hotline: (852) 2115 3899

 

How can I settle payments for subscription fees?
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You can select any of the following methods as the most convenient way to settle your payments:

i) autopay from your bank account or credit card
ii) send a cheque

A monthly statement will be sent to you directly or through email and you will also be able to check the billing on the portal in the near future.

 

If my company subscribes to your portal, how many people within the company can access the sections of the portal that are for members only?
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You can authorise as many people within your own company as you want to have access to the portal. However, only one user can access the portal at any one time for one subscription account.

 

If our business partner or supplier is also a ModernPorts.com member, can they access your records for particular transactions?
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No, only if you authorise this. We believe very firmly in safeguarding the privacy of our members and ensuring the security of our portal. Our portal members do not have access to other members' data. This is a security measure we implement rigorously.

 

Why should I do things electronically through ModernPorts.com instead of using the traditional way of doing business?
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As a comprehensive information, communication and business place, ModernPorts.com facilitates faster, more streamlined shipping services. We offer continuous access to our services (round the clock), high speed access, single instance processing of your requests (streamlined), interactivity and immediate results.

We hope that you will join us online and enjoy the additional benefits that we offer. You are of course, welcome to do business with Modern Terminals in the way that makes you feel most comfortable.

 

Why should I use ModernPorts.com instead of some other portal?
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We are the first portal in Hong Kong dedicated to the shipping community and offering a one-stop, round-the-clock range of on-line port-related services. There is no other portal that is 100 per cent dedicated to the needs of the shipping community in Hong Kong. By using ModernPorts.com, you will have access to real-time information and be able to facilitate your business processes and transactions. We offer a simplified service, tailored to your individual needs.

 

How can I find out more about ModernPorts.com?
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Please email your enquiry to help@ModernPorts.com or call us on our enquiry hotline: (852) 2115 3899

 

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Technical Questions

What kind of software and hardware do I need to be a member of ModernPorts.com?
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Software

You need:

i) Windows Version 95 or above
ii) Internet Explorer 5.0 or above, Netscape 4.6 or above
iii) An internet connection to any Internet Service Provider (ISP)

Hardware

You need:

i) A Pentium based PC with 64MB RAM and a 56K modem

 

Isn't using the Internet an insecure way of connecting to ModernPorts?
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The Internet is not necessarily any less secure than communicating over telephone, through fax or by post. In fact, we employ state-of-the-art, advanced technology in Internet security for both transmission and authentication. All commercial transactions and important data are encrypted during transmission, using SSL technology. This security software is widely deployed and accepted as an industry standard in the field of e-business.

 

Is my data secure?
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We have invested in a robust security system which includes several layers of protection against would-be intruders, a firewall, intrusion detection system and a sophisticated authentication system.

 

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